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Series QOWL - Quality of life of Thai civil service officials: developing benchmark and quality of life indicators

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TH 2005 Part of Thailand-QOWL


Quality of life of Thai civil service officials: developing benchmark and quality of life indicators


  • 2009 - 2010 (Creation)

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IPSR (1971)

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The new approach by the government for human resource management is aimed towards the development of human capital which is the most essential strategy in improving the quality of life among the Thai civil servants to meet the need of better job satisfaction. According to Section 72 of the Civil Service Act B.E. 2008, it is the responsibility of governmental sector to strengthen the inspiration and capacity building among the civil servants in order to have moral principle, ethics, a good quality of life and a good working spirit leading to a more efficient outcome. The Office of Civil Service Commission has set up a project to develop the quality of life indicators and the tools of measurement the quality of working life indicators of Thai civil servants. In addition, this project aims to establish a benchmark to gauge the quality of life of civil servants so that any appropriate measures can be taken accordingly in order for an improved quality of life.
This study is based on the Office of Civil Service Commission’s quality of working life framework. The four components in the measurement of quality of life of civil servants are as follows:
1. Personal Dimension consists of physical and mental heath components, emotional development component and the balance between working life and personal life component.
2. Working Life Dimension consists of working conditions components, psychical environmental components, human resource management component, rules and regulations of the organization and implicit value of organization.
3. Social Dimension consists of the relationship and participation and the communication within the organization components.
4. Economical Dimension consists of working benefits, standard of living, and money management.
The following steps are taken during this investigation. First, a meeting was set up between the steering committees followed by documentary research. Next, focus group discussion was carried out together with a brainstorming session with the experts. Data collection involved mailed questionnaires which were taken by 1108 civil servants where stratified random sampling was used to select the participants. Finally, the results were analyzed based on the frequency distributions, percentage average and standard deviation.

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